Privacy Policy – Dropon (version October 20, 2021)

a) Visitors
“Visitors” are all natural persons visiting our Website through the Internet, browsing on our Website, and possibly completing a web form on our Website.

The personal data of Visitors is collected (i) through cookies when they browse on our Website (see also Section 5 below), and (ii) when they fill out a form on our Website. Anytime certain information is mandatory and other information is optional, this shall be clearly indicated as such in the web form (mandatory information shall be accompanied by an “*”), so that you can choose whether or not to provide us with optional information.

We commit to only collect and process personal data that are useful and necessary for the goals for which they are being processed. A non-exhaustive list of personal data of Visitors that might be processed can be found here:

● Your electronic identification data (IP-address) and other cookie details such as your probable location of consultation, hour and day of the consultation, the pages that are being consulted;
● Your personal identification data (name, first name, gender);
● Your contact details (e-mail, address details, telephone number);
● Your language preference; and
● The content of the message you send us through the web form.

We also use both technical and non-technical (i.e. tracking or analytical) cookies in order to recognise returning Visitors and to offer the Visitor a personalised Visitor experience, to remember technical choices, and to detect and correct any errors which might be present on the Website. For more information concerning the use of cookies, we kindly refer you to Section 5 hereof and to our Cookie Policy.

b) Users
“Users” are all natural persons setting-up a Dropon user account and having authorised access to Dropon (the online platform and/or the mobile application).
Data provided by users. This includes:
– User profile
The personal data of Users is collected (i) when they create their user account, and (ii) when they further complete their user account information at any later stage. Anytime certain information is mandatory and other information is optional, this shall be clearly indicated as such in the account registration form (mandatory information shall be accompanied by an “*”), so that you can choose whether or not to provide us optional information.

We commit to only collect and process personal data that are useful and necessary for the goals for which they are being processed. A non-exhaustive list of personal data of Users that might be processed can be found here:

● Your electronic identification data (IP-address);
● Your personal identification data (name, first name, gender);
● Your contact details (e-mail, address details, telephone number);
● Your language preference; and
– The company you work for (our customer or a customer or supplier of our own customer)
and related billing/invoicing details, where relevant.
– User content: Data related to deliveries and pickups
This information is collected and initially processed by us in our capacity of “data processor” engaged by our customers (acting themselves as “data controllers”).
Through our online platform and software, our customers can plan and manage deliveries and delivery routes and related communications between different Users. They may use Dropon for planning and route-optimisation purposes, and access and user rights can be granted by our customers to their own employees, their subcontractors and their own customers (e.g. to follow deliveries via the platform).
Some of the information that is inputted by Users in this context is data relating to deliveries and delivery routes, including GPS coordinates. Such GPS coordinates may qualify as personal data, insofar as they could be linked to an identified or identified driver or recipient of a delivery.
Essentially, we process these data as a “data processor” pursuant to a Data Processing Agreement entered into with our customers and we do not use these data for our own purposes, with one exception: we may process (including by way of anonymisation) data relating to deliveries and delivery routes, including GPS coordinates, for our own purposes as “data controller”, as further explained under Section 4 below.
Data created during use of our services:
Location data of the user – driver – using the mobile application: We collect drivers’ precise or approximate location data, to enable trip, delivery or pickup tracking features. Dropon collects this data when the application is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device. We collect such data if the user approved the permission for us to do so on the mobile device. The application can be used without enabling Dropon to collect location data, but this might affect certain features such as ETA calculation.

Communications data between users with driver profiles, users with planner profiles and recipients. The registration of delivery and pickup specific actions, such as comments on delivery and pickups, status of deliveries and pickups, pictures related to the delivery or pickup services are stored in Dropon. These data are used to ensure a smooth operational process and only shared with the beneficiaries of this information.